booking terms & conditions

Trips featured on this website are operated by The Celtic Walking Company Ltd trading as The Welsh Walking Company, a registered business in England and Wales.

Registered Business Number: 13903431

All bookings are made and accepted in accordance with the terms set out in these conditions. 

You can make your booking by completing our contact form, sending an email or scheduling a callback. 

1. Booking Confirmation

After receiving your booking request, we will check the availability and make provisional reservations where possible.  You’ll receive a tour agreement, guest information form and a secure payment link to pay your deposit. The deposit amount (to be advised at the time of booking) must be paid within 3 days to confirm your itinerary. 

The person who makes the booking “Primary Guest” is responsible for making all payments for the trip and must have permission from all persons named on the booking to share their information with us.

Bookings are not guaranteed until the deposit payment has been received.

2. Methods of Payment

Payments will be requested by the secure online payment platform, Stripe.

Payments by Stripe can be made in USD, GBP, EUR and AUD, via:

• Debit or credit card (MasterCard, VISA or American Express)

We’ll also accept payment by bank transfer. If you make a bank transfer from an account outside of the UK, please ensure that all charges associated with the transaction are paid at your end so that the correct amount (in Pound Sterling) is received by us.

Final balance payments are due 42 days before your trip start date.

Bookings made within 42 days of departure will need to be paid in full at the time of booking.

Documentation for your trip will be sent by email once your final balance has been paid. Hard copy documents can be requested and may incur a small additional postage fee.

3. Changing your trip

Changes to your booking may be made before the final payment is due, subject to availability.  Any additional costs associated with changing your booking will be added to the final balance. Changes made after the final payment has been received may be subject to cancellation fees. Additional fees will be advised prior to any changes being made.

4. Changes by Us

All trips created by The Welsh Walking Company are carefully researched and planned. As such we may find improvements that will benefit the final itinerary. We may also need to alter the itinerary due to unforeseen circumstances. Whenever changes occur we will also seek to improve the experience in keeping with our high standards. No compensation is payable for these changes.

Should we have to significantly change any of the main arrangements of your confirmed trip we will contact you with the following information in writing as soon as possible: (i) the proposed change and any impact this has on the price; (ii) in the event that you do not wish to accept the change, details of any alternative arrangements we can offer (including the applicable price); (iii) your entitlement to cancel your booking and receive a full refund if you do not want to accept the alteration or any alternative holiday arrangements offered; and (iv) the period within which you must inform us of your decision and what will happen if you don’t do so. Where any alternative arrangements we offer (and which you accept) result in a package of lower cost, you will be entitled to an appropriate refund.

5. Cancellation

Should you wish to cancel your holiday after your booking has been confirmed you should let us know in writing. The date of cancellation is the date on which we receive your letter or e-mail. A sliding scale of cancellation charges applies as follows:

• More than 42 days prior to departure: full refund of deposit less £75 per person administration fee*

• 21 – 42 days prior to departure: loss of deposit*
• less than 21 days prior to departure: no refund*

*Please note that certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above, regardless of when the trip is cancelled. These arrangements will be flagged to you at the time of booking as “Non-refundable”

You will be advised of the exact amount of any cancellation charge prior to the cancellation being finalised.

We strongly advise you to take out travel insurance to protect yourself from losing money should you need to cancel due to unforeseen circumstances.

Most cancellations happen due to unfortunate circumstances, such as sickness or bereavement, but we cannot adjust our policy for these circumstances as it makes our trips financially unsustainable. Sourcing replacement guests is difficult and campaigns to fill last-minute spots rarely succeed. For this reason: If you wish to be covered for cancellations, this must be organised with an external insurance provider. 

If a guest leaves a trip voluntarily after its commencement, there will be no refund.

6. Minimum Numbers

We will operate our small group tours with a minimum number of 2 guests.

There are no minimum number requirements for custom or self-guided itineraries.

Single supplements may apply for some elements of a trip if you are travelling solo.

7. Accommodation

As a luxury tour operator, we only offer selected 4 and 5-star accommodation options. All rooms will have private bathroom facilities. Accommodation is usually in double or twin rooms (unless otherwise stated). 

8. Meals

Please make sure that dietary requirements for all guests in your party are advised to us at the time of booking. We will advise all dietary requests to our suppliers however we cannot guarantee all requests will be met. Failure to meet any special requests will not be a breach of contract on our part. Unless specifically confirmed all special requests are subject to availability. 

9. Safeguarding your payments

Your payments are made into our client trust account, where, in accordance with the  Package Travel and Linked Travel Arrangements Regulations 2018, your money is protected until after you have taken your holiday.

10. Insurance

We very strongly advise you to take out comprehensive travel insurance for the duration of your trip in respect of cancellation and curtailment, injury, death, lost baggage and money, liability, medical expenses and repatriation including for Covid-19 related issues.

11. Safety and Fitness

Certain activities included in your tour could be potentially hazardous by their nature and participants must accept a certain element of risk. In the interest of safety, you must agree to abide by the decisions of your guide/s. As we have no control over weather conditions, we reserve the right to alter the itinerary accordingly. Our trips are designed to be enjoyed by people who are reasonably fit and mobile. If you’re in doubt about your physical ability, please get in touch for further advice.

12. Medical Conditions

Please let us know, in confidence, of any conditions from which you suffer which may affect your safety. These include vertigo and diabetes. Please consult your doctor if in doubt.

13. Liability

The liability of The Celtic Walking Company Ltd is strictly limited. As part of our operations, we purchase transport, accommodation and other services from independent suppliers not under our control. We carefully choose our suppliers, but we serve only as an agent for them in securing tour arrangements. Therefore, we will not accept responsibility for wrongful, negligent, or arbitrary acts or omissions of these independent contractors, their employees, agents, servants or representatives. The Celtic Walking Company Ltd will only be liable for loss or damage caused by our negligence, or, that of someone employed by us.

The Celtic Walking Company Ltd will not be liable for any injury, loss, damage or expense resulting from force majeure or any unforeseen circumstance beyond our control.

14. Complaints

In the unlikely event that you have a concern or complaint during your holiday, this should be brought to our attention immediately so we can try to rectify the situation straight away. If it’s not possible to resolve the problem on the spot, you should contact us within 14 days of your trip ending.

15. Privacy

Our privacy policy outlines how we use any personal information we collect about you through using this website.

Acceptance of the above conditions is implied when a booking is made.